Frequently
Asked Questions
Find straightforward answers to your questions about reservations, available services, and the amenities that make your stay comfortable and convenient at Avari Apartments.
Who are Avari Apartments?
Avari Apartments are luxury serviced apartments operators in Central London, combining the comfort and privacy of a home with the standards and service of five-star hospitality.
What is a serviced apartment?
A serviced apartment is a fully furnished property designed for short or extended stays, offering more space, flexibility, and amenities than a traditional hotel room.
How do I make a booking?
You can book directly through our website or via trusted booking platforms. For extended or corporate stays, we recommend contacting us directly.
When is my booking confirmed?
Your reservation is confirmed once full or partial payment has been received and you receive a confirmation email from Avari Apartments.
Can I amend my booking?
Booking amendments may be possible depending on availability. Please contact us as early as possible to discuss changes.
What is your cancellation policy?
Cancellation policies vary depending on the rate and booking channel. Please refer to your booking confirmation for full details.
What time is check-in and check-out?
- Check-in: From 3:00 PM
- Check-out: By 11:00 AM
Early check-in or late check-out may be arranged subject to availability and may incur additional charges.
How does check-in work?
Check-in is arranged via secure access instructions , depending on the property. Full details are provided prior to arrival.
Do I need to provide ID before arrival?
Yes, all guests must provide valid government-issued identification prior to check-in in line with our security and compliance procedures.
Do I need to sign a rental agreement?
Yes, guests are required to sign a short-term rental agreement prior to arrival.
Is a security deposit required?
Yes, pre-authorisation deposit is required prior to check-in to cover any damages, excessive cleaning, or breach of terms.
When will pre-authorisation be released?
Pre-authorisations are typically released within a few days after check-out, subject to a satisfactory property inspection.
What happens if there is damage during my stay?
Guests are responsible for any damage caused during their stay. Costs may be deducted from the security deposit if necessary.
Is housekeeping included?
Yes, housekeeping is provided depending on the length of stay. Additional cleaning can be arranged upon request.
What if I need assistance during my stay?
Our team is available to support you throughout your stay during business hours. Contact details will be provided prior to arrival.
Can I extend my stay?
Extensions are subject to availability. Please contact us as early as possible to arrange this.
Can I have visitors during my stay?
Only registered guests are permitted to stay overnight. Visitors must be agreed in advance and must comply with house rules.
Are parties or events allowed?
No. Strictly no parties, events, or gatherings are permitted. Breach of this policy may result in immediate termination of your stay.
Is smoking allowed?
All Avari Apartments are strictly non-smoking. Smoking inside the property will result in additional cleaning charges.
Can I bring pets?
Pets are not permitted unless explicitly agreed in writing prior to your stay.
Are children allowed?
Children are welcome, but must be supervised at all times. Guests are responsible for ensuring the apartment is suitable for their needs.
Can I use the apartment for commercial purposes (e.g. filming, photoshoots)?
No, apartments may not be used for commercial purposes without prior written consent.
Can I sublet the apartment?
No, subletting or transferring your booking to another party is strictly prohibited.
How many guests are allowed per apartment?
The number of guests must not exceed the occupancy stated in your booking confirmation.
Are Avari Apartments safe?
Yes, all properties are maintained to high safety standards. However, guests are responsible for their own belongings during their stay.
Is Avari responsible for lost or stolen items?
Avari Apartments is not liable for loss, theft, or damage to personal belongings during your stay.
What happens if I lose keys or access devices?
Lost keys or access devices may incur a replacement fee.
What if something stops working during my stay?
Please notify us immediately. We will aim to resolve any maintenance issues as quickly as possible.
Will maintenance enter the apartment?
Access may be required for maintenance or emergencies, but we will always aim to notify you in advance where possible.
Are your apartments centrally located?
Yes, all Avari Apartments are located in prime Central London areas close to transport, business districts, and attractions.
Do you provide parking?
Parking availability varies by property. Please enquire prior to booking.
Do you offer corporate accommodation?
Yes, we specialise in corporate and relocation stays, offering flexible arrangements and tailored pricing.
Do you offer long-term stay discounts?
Yes, discounted rates are available for extended stays.
What makes Avari Apartments different?
Avari Apartments is built on five-star hospitality expertise, delivering premium interiors, prime locations, and a highly personalised guest experience.
What standard can I expect?
All apartments are designed and operated to luxury hospitality standards, ensuring consistency, comfort, and attention to detail.
